New Research: 40% of shoppers turn to ChatGPT or Claude when onsite search falls short

Preview text: Where shoppers go when search fails, and why 72% are ready for AI to fix it Request Demo…

Thursday, Oct 1, 2026 at 9:58 AM EasternAmazon SES

NostoNew Research: 40% of shoppers turn to ChatGPT or Claude when onsite search falls short

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Subject: New Research: 40% of shoppers turn to ChatGPT or Claude when onsite search falls short
Preview text: Where shoppers go when search fails, and why 72% are ready for AI to fix it Request Demo…
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Brand: Nosto
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Sent: Thu Oct 1, 2026, 9:58 AM ET
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From: Chloé Pascal <[email protected]>
Reply-To: [email protected]
Subject: New Research: 40% of shoppers turn to ChatGPT or Claude when onsite search falls short
Date: Thu, 1 Oct 2026 08:58:41 -0500 (CDT)
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