46% of contact centres are cutting headcount. Only 1 in 5 interactions are handled by AI.

Preview text: 46% of contact centres are cutting headcount. Only 1 in 5 interactions are handled by AI…

Thursday, Aug 13, 2026 at 5:24 AM EasternHubSpot

ScorebuddyCX46% of contact centres are cutting headcount. Only 1 in 5 interactions are handled by AI.

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Subject: 46% of contact centres are cutting headcount. Only 1 in 5 interactions are handled by AI.
Preview text: 46% of contact centres are cutting headcount. Only 1 in 5 interactions are handled by AI…
From: hello@scorebuddyqa.com
Brand: ScorebuddyCX
ESP: HubSpot
Sent: Thu Aug 13, 2026, 5:24 AM ET
Sent to: cxmoments.com, info.scorebuddyqa.com, United Kingdom (scorebuddy.co.uk)
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Images: 3
Links: 8, 1 of them buttons
Subject length: 89 characters

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From: ScorebuddyCX <[email protected]>
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Subject: 46% of contact centres are cutting headcount. Only 1 in 5 interactions are handled by AI.
Date: Thu, 13 Aug 2026 10:24:26 +0100
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	Aug 13, 2026 5:24 AM	46% of contact centres are cutting headcount. Only 1 in 5 interactions are handled by AI. (this email)